Since the onset of the pandemic organizations around the world are harnessing emerging technologies to enhance Customer experiences. Adoption of Digital transformation, Automation & conversational AI offer organizations an opportunity to engage modern buyers and deliver on their expectations of a seamless customer experience and enhance employee efficiencies.

Conversational Artificial Intelligence can be considered, to be a game changer for Customer Experience, as it will help in transforming personalized data driven digital experiences to positive revenue generators such as tele sales , collections, and compliance drivers. While one of the most tangible impacts of conversational AI has been on customer support, the contact centre handling all digital conversations becomes the best point of contact to enable upsell, cross sell that drives business metrics.

The most important question is, How and when do you start implementing game changing technologies that convert routine interactions into revenue? Considering these questions, the CXO’s are enabled by data led AI and ML combined with RPA drive repositioning the future of contact centres.

We will be joined by Anil Kumar Senior Director, Uniphore Software Systems, and industry leaders as they share their valuable insights on

• Steering Customer Experience by enhancing agent productivity (in call, after call, over time)
• Delivering Exceptional Customer experience with AI-Driven Intelligent Virtual Assistants
• Interpreting & achieving Business Objectives (ROI and bottom-line, contact center metrics, newly defined KPIs)
• Understanding how to achieve the right balance/optimal level between digital and human interactions